Complaints Redress



The Complaint Cycle

the complaint cycle

As a guide, you are advised to refer complaints to your Service Provider first, then escalate to CFM if you are still unsatisfied with the resolution. Illustrated below is the complaint cycle and channels that you can use to contact us:

How can we help answer your questions?

1 Contact your service provider for assistance.   2 Not happy/satised with resolution given?
3 Log onto our to lodge a complaint.   4 Our officer will promptly attend to you complaint.
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