Our Codes



General Consumer Code


PART 4 : Code Compliance by Service Providers

1.0 The Service Providers will observe the following to ensure their compliance to this Code and the Sub-codes:-

  • Develop appropriate compliance policy and procedures.
  • Ensure that the compliance policy, procedures and the Code are publicised to the employees of the Service Provider.
  • Develop appropriate procedures or programmes to educate employees of Code compliance issues.
  • Implement a line management structure to monitor compliance of the policies, procedures and the Code.
  • Designate or set up a specific unit to attend to, coordinate or otherwise handle Code compliance related issues.
  • To liaise with the Consumer Forum in order to get updates on the Code.
  • Where relevant, ensure that the Code is published to third parties who are working together with the Service Provider in the provision of the services.

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